Take watch to a local repair shop or send it into TAG?

  1. Jabilas

    Jabilas Sep 10, 2020

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    I have a Heuer Carrera Re-Edition CS3113. It’s a manual wind chronograph with a Lemania 1873 movement. I’ve had it since March and wear it a few times a week.

    Today I went to wind it and it hasn’t moved. not exactly sure what the problem is but i know it’s beyond any quick fixes I can do. What is the best way to get this thing fixed? Take it to a local repair shop(I live in San Antonio, Texas) or send it into TAG?

    EDIT:
    So I found out what happened. I left my watch on the kitchen counter and my wife accidentally dropped it while cleaning the kitchen. I took it to “Matter Of Time” in San Antonio this morning and the watchmaker, Armando, opened it up. Turns out there was really tiny piece inside that came off and wedged itself somewhere causing the watch to stop ticking. He took it out and the watch is ticking again normally and told me to Monitor the accuracy. Now the problem is that piece is from the chronograph. The chrono works but it doesn’t stop, it’ll only reset. So that piece the came off is probably from the button that stops the chrono.

    The movement itself is fine though, which was my main concern, but he does recommend a service because the oil is looking dry and doesn’t look like it was ever serviced since there aren’t markings inside the caseback, which watchmakers usually mark inside when they service it.

    He can do a full service ~$650. He does seem like he knows what he’s doing. Went to Paris Junior College for watchmaking and repairs both clocks and watches. It sounds reasonable and I would think that’s a fair price for a manual chrono, but I’ll be honest I don’t know what I should be looking for in a watchmaker aside from Yelp Reviews.
     
    Edited Sep 10, 2020
  2. imagwai

    imagwai Sep 10, 2020

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    If you have a local watchmaker, then that might be a good starting point, BUT only go that route if you can get a recommendation. You don't want to let a jeweller or the type of place that changes straps in a shopping mall get hold of it. Sending it into TAG will cost a bit more, but is probably safer. It's what I'd probably do. You can either request a postage paid and insured envelope through the website (in the UK that is at least), or take it to an authorized TAG dealer.
     
  3. abrod520

    abrod520 Sep 10, 2020

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    Given my crap experience with dropping off a watch at a dealer, you'd think so. So now that the Drive Timer could use a service, I went through TAG's online form. Not only do they not provide a shipping label or kit (like nearly every other watch company, who will send you a box and pre-printed label) but they tell you to address it to "TAG Heuer Service Center" - essentially slapping a large "STEAL ME I'M A WATCH" on your box.

    So dealer it is ::facepalm1::
     
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  4. imagwai

    imagwai Sep 10, 2020

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    That's not what I undestand to be the case. At least not any more. Now they tell you to address it to LVMH.
     
  5. abrod520

    abrod520 Sep 10, 2020

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    You're not entirely wrong, but....

    upload_2020-9-10_9-46-36.png
     
  6. dtf

    dtf Sep 10, 2020

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    When I warrantied a tag last year, they sent me a box and shipping envelope after I filled in the form online.

    Changing the subject, how do you like the drive timer? Its been on my list for ages.
     
  7. imagwai

    imagwai Sep 10, 2020

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    Oh, OK. Different in the UK I think.
     
  8. YY77

    YY77 Sep 10, 2020

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    @abrod520 @imagwai This is how I got my Kirium back from the service center in Germany, don't have a picture of the shipping label to them but recall it being the same.

    The form you're showing has more detail in comparison to the shipping label.
     
    15997597268956647062732869486370~2.jpg
  9. Jabilas

    Jabilas Sep 10, 2020

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    So I found out what happened. I left my watch on the kitchen counter and my wife accidentally dropped it while cleaning the kitchen. I took it to “Matter Of Time” in San Antonio this morning and the watchmaker, Armando, opened it up. Turns out there was really tiny piece inside that came off and wedged itself somewhere causing the watch to stop ticking. He took it out and the watch is ticking again. Now the problem is that piece is from the chronograph. The chrono works but it doesn’t stop, it’ll only reset. So that piece is probably from the button that stops the chrono.

    The movement itself is fine though, which was my main concern, but he does recommend a service because the oil is looking dry and doesn’t look like it was ever serviced since there aren’t markings inside the caseback, which watchmakers usually mark inside when they service it.

    He can do a full service ~$650. He does seem like he knows what he’s doing. Went to Paris Junior College for watchmaking and repairs both clocks and watches. It sounds reasonable and I would think that’s a fair price for a manual chrono, but I’ll be honest I don’t know what I should be looking for in a watchmaker aside from Yelp Reviews.
     
  10. abrod520

    abrod520 Sep 10, 2020

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    Sounds like a decent price to me, but do be aware that parts could cost a little more. In the case of your TAG, probably not too much, but worth keeping in mind.
     
  11. abrod520

    abrod520 Sep 10, 2020

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    Yeah, might be the US. I thought about maybe shipping it to "TH Customer Service" but I figured since I'll be in New York shortly, I'll just drop it off at the boutique which should be a better option than a Tourneau as in the past...

    It's cool - it's a large watch and I'm not sure it 100% fits with my personal style, but it's a very cool design and every time I consider selling it, I can't help but reconsider. They're inexpensive enough now (~13, 1400 US depending on what part of the world it's in) that they're worth a flyer on I think. Movement is a Sellita/ETA so could be worked on by any watchmaker, but I figure I'll let TAG have a go at it.
     
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  12. absolutemustard

    absolutemustard Sep 10, 2020

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    If you are looking for a second option I will post my comment I made to the last guy looking for service. Michael is very good at this and he is from Texas too:


    I recently dropped my Monaco and the timing jumped to +5 seconds a minute. I sent it to a watch repair guru that I have watched on YouTube for years, because I know he has a particular passion for modular chronographs. It is very hard to find a good watch maker that will work on a modular chronograph. His prices are very reasonable and he turned my watch around in two weeks. It works like a charm now. Not sure if he can source parts like a new crown, but it is worth an ask.

    This is a video of him breaking down a modular:



    Contact:
    Michael Michaels
    mrm.cw21@gmail.com
     
  13. Jabilas

    Jabilas Sep 10, 2020

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    Actually this is VERY useful information. Seems like the type of guy I would want working on my watch! Thank you I will shoot him a message!
     
  14. El Matarife

    El Matarife Sep 11, 2020

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    Phew, glad you got your Monaco successfully repaired.:thumbsup: How high was the fall, and on to what kind of surface? Dropping a Monaco scares me as they are so heavy...