Tag Heuer Connected display strange particles how to remove

  1. pfc2000

    pfc2000 Jul 3, 2020

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    hi,
    I have this strange particles on my display since yesterday, anybody has same or any clues to remove it, what is it?

    upload_2020-7-3_8-31-35.jpeg
     
  2. Albert-AMG

    Albert-AMG Jul 3, 2020

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    Is this with the watch switched on, or does it happen also with the watch switched off?
     
  3. pfc2000

    pfc2000 Jul 3, 2020

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    it’s always there even when it’s off. I think it is the surface of the glass, anybody knows a good solution to clean or get rid off these?
     
  4. Albert-AMG

    Albert-AMG Jul 3, 2020

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    Then is it maybe a plastic protection foil that you still have to remove from the screen? Try to use your nails at the edge of the screen with the bezel to see if you can remove that foil
     
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  5. oroloi

    oroloi Jul 3, 2020

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    Have you used some sort of spray-can, like CRC, silicone spray or any other type of paint spray. It could be overspray of some sort that has dried up ?

    I'm sure you already tried warm soap and water, try dishwashing detergent, warm water and a very soft brush.

    Hope you get it sorted
     
  6. imagwai

    imagwai Jul 3, 2020

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    ^ This
     
  7. pfc2000

    pfc2000 Jul 3, 2020

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    Thank you all for your help.
    I cannot see or feel if there is a foil and cannot remove it. I can feel a higher level at the edge of display but do not now if it is normal glass or the foil on it.
    Puhhhh.... I am very frustrated atm.
    Trying to clean with warm soapwater or dishwashing already before, no result.
    Any further ideas guys? Here is one more pic, I can send videos too, if wanted.
     
    D017AF30-894B-4D63-8887-11168EC08459.jpeg
  8. Ninja1400

    Ninja1400 Jul 3, 2020

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    It’s a plastic foil, you have to remove it with your nails.
     
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  9. pfc2000

    pfc2000 Jul 3, 2020

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    Guys, do you know this for sure?
    Anyone here who has a Connect 1st gen and had 2 foils too when unboxing first time?
    I cannot solve this, anybody has a clue how to remove it or to solve it for removing the foil easily?
     
  10. imagwai

    imagwai Jul 3, 2020

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    I definitely remember other threads where this question has been asked, and there were two foils to remove. Maybe try a search.
     
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  11. whitecap

    whitecap Jul 3, 2020

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    I had the same issue with my Connected 45. There were 2 foils on the watch, and I only took the first one off.
     
  12. Ninja1400

    Ninja1400 Jul 3, 2020

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    Use a needle to lift the edge of the foil.
     
  13. TAG GUY

    TAG GUY Jul 4, 2020

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    If it's not a foil, it's the AR coating that's coming off. Which I believed happened to mine but can't remember
     
  14. Hubert

    Hubert Jul 4, 2020

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    Is this a gen1?
    Use your nail to dig in on the edges to feel if you have a film.
     
  15. pfc2000

    pfc2000 Jul 4, 2020

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    is it a thin foil or more a hard plastic one?
    I can feel a thicker edge but do not know if it is all foil or the glass?
     
  16. Hubert

    Hubert Jul 4, 2020

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    My gen1 only had one film. The gen2 had 2 films. When you touch it with your finger, does it feel like glass?
     
  17. pfc2000

    pfc2000 Jul 4, 2020

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    140E6AF6-9F95-41A9-91FA-7A341BFED65E.jpeg if i scratch with my nails it disappears like foil reacts, see the 2 long stripes! So I think its foil but it is too long on the glass I think, any ideas to emo e it hardly?
     
  18. pfc2000

    pfc2000 Jul 4, 2020

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    Hello,
    finally I made it, thanks to all of you for help!
    Thanks to TagGuy who was right at the end, it was the AR protection!
    I solved it with some ceramic cleaner!

    upload_2020-7-4_13-8-59.jpeg
     
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  19. Albert-AMG

    Albert-AMG Jul 4, 2020

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    Great! :)
    Please post a picture of that ceramic cleaner, because the result is very good! :thumbsup:
     
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  20. pfc2000

    pfc2000 Jul 4, 2020

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    it is this one from the german discounter ALDI!
    After 1 minute of polishing everything was fine!
    upload_2020-7-4_14-53-54.jpeg
     
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