You've touched in the key aspect. Some parties, who don't even have the watch, are making pronounced and repeated judgments, which casual readers who are not following the discussions closely, can interpret as an overwhelming negative impression of the product. What I am trying to ensure is that the we present the facts, in a balanced way.
Of course everyone has a right to voice their opinion, but we have to ensure those are interpreted in the right context and with a counter argument, when appropriate.
Most users with a positive experience will probably never post about it, and typically minority affected by issues tend to be the most vocal. So my intent to ensure we are being fair by posting the good with the bad, with substantive backing to prove the claims. While providing context for voices that are based on opinions, rather than actual ownership experiences.
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