Ownership Experiences- 2017 TAG Heuer Connected Modular 45

  1. BPD

    BPD Mar 30, 2017

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    Geez, had to stop my co-work from buying this due to all the issues.

    Good luck guys, hopefully it doesn't blow up on your wrist.
     
  2. Hubert

    Hubert Mar 30, 2017

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    Ha, ha very funny. :rolleyes:

    I am overall satisfied and I don't regret the purchase. I think most actual owners would agree. As far as I can gather, @RickGM who has been very vocal on this thread, hasn't purchased the watch yet.

    The price seems to be a big sticking point for some users. I fully understand this can be a big purchase and people expect it to be "perfect", but no software is.

    Yes, with the latest update the battery stops charging around ~98%, but that is minor and will likely be fixed soon. Other than that, I am comparing how both of the watches behave and they seem to be behaving comparably.

    I am still calibrating the battery on mine with lots of "idle" time, but overall it has been fine.
    upload_2017-3-30_9-42-43.png

    Let's try to remain objective and keep the conversations balanced. Injecting conjecture and overreaction is not helpful.
     
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  3. pauls

    pauls Mar 30, 2017

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    I've switched on ADB debugging....just as a matter of interest, I see that I can switch it off from within the developer menu, however how do I get rid of 'developer options' from the settings menu? Saves me from pressing something I shouldn't...
     
  4. dc42

    dc42 Mar 30, 2017

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    You have to reset the watch.
     
  5. Hubert

    Hubert Mar 30, 2017

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    Adapting the procedure from previous versions of Android Wear... this might work (try at your own risk):
     
  6. RickGM

    RickGM Mar 30, 2017

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    TAG has put its name to this watch. TAG has brought it together with its chosen suppliers. It is a TAG watch. It's down to TAG to ensure that the components do what they should and it should be exaustively tested in confirmation. How did it not pick up these issues during the proving period. It must surely have known there were issues.
    If BMW build a car and it has a problem caused by a supplier part do we blame the supplier or BMW. Of course we blame BMW.
    I don't understand why, after spending so much money on a watch which doesn't perform to the manufacturers claims, you seen to excuse TAG and want to exonerate them from the problem and then offer praise that they're trying to resolve the issues. I'm obviously missing something (as well as a watch!)
     
    pault8084 likes this.
  7. pault8084

    pault8084 Mar 30, 2017

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    Mine was only draining at 5% per hour until around about 12 hours then drained massively. I would compare the experience to when I went from IOS to Android/Samsung. I was used to near perfection and then suddenly glitches, freezing, crashing after 3 months the screen faulted and then I went back to Apple. My watch froze a couple of times, screen stuck half way, slight jumping upon using, just not what I expected and as discussed i'm sure it will be fixed.
     
  8. Hubert

    Hubert Mar 30, 2017

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    I'm not trying to exonerating them from responsibility. Just attempting to put things into context and help guide the discussions.

    Google has now publicly acknowledged that there is a bug in some Android Wear 2.0 updates, to the point that they have halted the update-rollout for other watches. It is unknown if the issues seen on our Connected AW-updates are related, but I am confident that they are working to address them.
     
  9. DaveC112

    DaveC112 Mar 30, 2017

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    Hubert, which battery monitoring app are you using please?
    Tx
     
  10. gnc1000

    gnc1000 Mar 30, 2017

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    I'm much improved today (18hrs predicted)-- after the update I got the big drain > 10% on 2 charge cycles, so last night I decided to do the detailed erase from the boot menu boot as described earlier in this thread, and so far I am getting much better battery life.

    Put me in the camp on not excusing Tag for this, large $ means you get to complain IMHO... but on the other hand, the product has been out for hardly 2 weeks, and there's already been an update to address this (I am sure they are scrambling still)

    Definitely faster, watch still looks fantastic, not going to return it... but a few more days of bad battery and I would be less conciliatory

    (Hard to say what the 2.0 update delay is...But there are always bugs in software...And always will be... and sometimes you don't know until actual users get it in hand)

    Big test for me will be tomorrow-- business in NYC, lots of appointments, directions and messaging on tap. We will see how it holds up (yes, my Nixon Mission riding shotgun as backup)
    Screenshot_20170330-123720.png
     
  11. Hubert

    Hubert Mar 30, 2017

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    I am using the native Android Wear battery manager.
    Open Android Wear app on the phone.
    On the Settings (gear icon) page, click on the TAG Heuer Device 00XX settings
    Click Watch battery
     
    DaveC112 likes this.
  12. BPD

    BPD Mar 30, 2017

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    Hubert, I love your passion for everything TAG be I'm going to have to go with RickGM. You need to call out TAG on this! I can understand if a couple of people are having issues but when we have a whole group of people having issues then TAG, you have a problem. Seems like TAG kind of rushed this to market trying to ride the wave of the success of their first Connected watch but as I can see so far, it has been nothing but a disappointment. When you are charging a bit more then your predecessor then no doubt you should make sure that something as simple as charging works....

    Like Justin Biver said, TAG is going after the young millennials. If you are that millennial getting into TAG and just bought this watch with all these problems, won't you think twice about TAG as a brand? RickGM, quick question for you. Is this your first time with TAG? If so, has this experience giving you second thoughts about the brand?

    Btw, just found this article. Interesting read if you are interested:

    http://www.timepiecechronicle.com/f...hecking-jean-claude-biver-the-impossible-task
     
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  13. icwhatudidthere

    icwhatudidthere Mar 30, 2017

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    Not to excuse Tag here but not everyone is having issues. So the usual disclaimers that support forums (or in this case Tag fan forums) don't represent the general population definitely apply.

    In my case, since the update, the battery has been just as stable as before and the watch is much more responsive. My only complaint is how easily the titanium bracelet clasp has gotten scratched up in about a week of normal wear.

    As for Tag support, when my original Connected watch had a screen failure after 9 months, Tag replaced with it a brand new watch no questions asked. That definitely influenced my decision to purchase this watch at launch.
     
  14. Hubert

    Hubert Mar 30, 2017

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    Exercising generalized judgement calls is exactly what I am trying to prevent, in order to avoid derailing this discussion. There is no way that we can arrive to your conclusion that this release "has been nothing but a disappointment" if we don't have metrics to back that claim.

    We don't know the sales figures, but I imagine that by now there have probably been a large number of watches sold. If a majority of those people returned their watches or suffered from "major" issues, then I would tend to reach that conclusion, but we simply don't have a good quantitative representation to make that judgement call.

    This forum frequented by a selected number of brand enthusiast readers and the ones that choose to exercise their voice is a minority. So we need to strive to show an accurate portrayal of the reality. Good and bad. But this means putting things into context and not letting things blow out of proportion.

    I hope TAG Heuer continues making Connected watches. The last thing I would want if for them to abandon this, due to a bumpy roll-out, which all signs suggest could be rooted on Android Wear 2.0 issues.
     
    rcipriano likes this.
  15. BPD

    BPD Mar 30, 2017

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    Sorry Hubert, I don't think generalized judgement call is what I am doing or the other people who are having issues are doing here. There are legit issues with the product and like anything you pay for you, have the right to voice your displeasure. Everyone will take credit for a job well done but will pass the buck to someone else when something goes wrong. And no, I am not trying to derail the discussion because after all, this thread is called Ownership Experiences- 2017 TAG Heuer Connected Modular 45. Maybe I should of clarify that when I said the watch 'has been nothing but a disappointment', I was referring to what I am reading from this thread.

    Man, I couldn't care less about this smartwatch because this is not what TAG is too me but when people around me are asking me about this product I have to refer them to this thread because this is coming from real users.

    BTW, I knew why I called Rolex & Omega owners dbags for a reason. All these clowns that are knocking TAG after reading the issues with the smartwatch are you guess it, Rolex & Omega owners. Great! Fun times!
     
  16. alenmayer

    alenmayer Mar 30, 2017

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    I updated my watch and now it froze on me for the first time and the battery is charging up to 97%. I had no issues before and it never froze before. Hm. I hope it is just a glitch.
     
  17. gnc1000

    gnc1000 Mar 30, 2017

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    I think, by the amount of effort put in to design the intricate set of switchable straps, lugs, etc., they are thinking of this as a longer term product. (I'm already eyeing a leather strap, hope to check that out in person at the Tag store in NYC tomorrow ... may discuss this battery issue with them, and see what they say)

    The measure of any company is customer service after the sale, and so far, I can't say that Tag has ignored this problem, has been responsive and as mentioned already tried to address it.

    Should it have happened? Of course not-- but dealing with this quickly for Tag is all about future sales.

    I don't see any widespread mention of this battery issue beyond this thread (there's one post in a thread on the androidwear subreddit that I found complaining about this)

    I'm sure some people will return it, but others are just as likely to take a replacement (even if it is software) ... and again, I've got to imagine that Tag is pushing Intel and Google hard for a fix, and we're just all enjoying being early adopters (quite honestly, there have been software issues early on with all of my Android Wear devices... I've bought all the others day 1 as well ... and those problems have all been fixed within a short time after launch. I'd expect this to be the same, and there's some evidence it's already the case!)
     
  18. Hubert

    Hubert Mar 30, 2017

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    You've touched in the key aspect. Some parties, who don't even have the watch, are making pronounced and repeated judgments, which casual readers who are not following the discussions closely, can interpret as an overwhelming negative impression of the product. What I am trying to ensure is that the we present the facts, in a balanced way.

    Of course everyone has a right to voice their opinion, but we have to ensure those are interpreted in the right context and with a counter argument, when appropriate.

    Most users with a positive experience will probably never post about it, and typically minority affected by issues tend to be the most vocal. So my intent to ensure we are being fair by posting the good with the bad, with substantive backing to prove the claims. While providing context for voices that are based on opinions, rather than actual ownership experiences.
     
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  19. Calibre11

    Calibre11 Editor of Calibre11.com Staff Member Mar 30, 2017

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    I've raised these issues with TAG Heuer's team directly to see if we can provide any further information or suggestions
     
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  20. icwhatudidthere

    icwhatudidthere Mar 30, 2017

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    Just a heads up, AFAIK, the NYC store has closed. The closest official Tag Heuer boutique is in Paramus NJ.