No customer service battery exchange on Connected models

  1. 0173

    0173 Sep 5, 2020

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    I like this watch! But I would like to own it as long as my other TG watches. (wearing a 999.206A from 1990 right now)

    After request to the TG customer service I received twice the information that it is not possible to replace a worn battery, even not from the TH service.
    Answer was, that I can charge it at least 500 times before it drops capacity.
    In daily use, after two years you are on 700+ charges and out of warrenty = out of the change-to-other-model-program = this watch is very close to a disposal item.

    I still look it up on the aftermarket frequently, but I guest it will never be a smart buy.

    Having two interchangeable batteries in a stainless steel cover in TH quality to hook it up on the back (having no.1 in charger & no.2 on watch v.v.) would have been a brilliant idea und having me in the boat. Still leading to the problem, that there probably will be no phone to connect it to in ~10 years, but still a nice piece of art and able to tell the time.

    I actually don´t understand the connected´s policy.
    Offer battery replacement and you can call me in.
     
  2. Ninja1400

    Ninja1400 Sep 5, 2020

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    Don't buy a car either, just in case you have an accident...
     
  3. Albert-AMG

    Albert-AMG Sep 5, 2020

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    500 cycles “before it drops capacity” doesn’t mean that after 500 days of daily use the battery will be dead. One cycle means charging the battery from 0 to 100%, so if you just use 50% of the battery during a normal day, it means you are completing a cycle every two days of use (charging it two days from 50 to 100%)... so 500 cycles would be 1000 days, so probably would be around three years, and in case you don’t wear any of your other watches nevermore!

    But they said “500 cycles before it drops capacity”, so maybe after three years of daily use you may not have the same hours of range as when the battery was new, but maybe 10%-20% less range, which is still enough for a full day of use.

    I’m using my Connected Modular 45 almost daily since May 2018, and battery range is even better now than when it was new, because Wear OS software updates have improved a lot the battery consumption. So not problem at all at the moment.

    If we talk about the Connected Modular, another solution (in addition to the mechanical modules) to this future battery problem is buying a spare smartwatch module and keep it as a replacement. Price for just the head is obviously lower than for the complete watch, because we use same lugs, straps, and buckles from the original watch with the dead battery.

    2DE71599-679F-480B-A37F-0A75611E6ACB.jpeg
    2BAF20BC-F174-4B49-8280-B5819CCC893D.jpeg
    I have found one, brand new, still with the protective stickers, and I will keep it stored (it’s recommended to store it with the battery charged up to 80%) to secure that I will be able to enjoy my Modular 45 collection during many years, and not only with the mechanical modules. If someday the battery of my current Connected Modular 45 stops working, I will have this other smart module ready and with a fresh battery to replace it.
    It’s not easy to find it new, but you can find a spare module with few use and better price. There are some for sale at ebay (at around €400-€500 depending on the condition), and also in our Marketplace forum:

    https://forums.calibre11.com/thread...-brezel-2-charging-pucks.117371/#post-1560600

    https://forums.calibre11.com/threads/watch-head-only-tag-heuer-connected-modular-45.119001/
     
    BMW Works, Snowy, VRman and 1 other person like this.
  4. dtf

    dtf Sep 6, 2020

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    Not really a valid comparison, there's no 'in case' about battery degradation, it will happen.

    Has anyone cracked the back of a connected yet?
     
  5. Ninja1400

    Ninja1400 Sep 6, 2020

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    All technological products have a limited life due to degradation.
     
  6. 0173

    0173 Sep 8, 2020

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    Valid comparison with your argumentation would be:
    Mercedes doesn´t offer any spare parts for A-Class engines after two years. But, within the warrenty, you may pay for an upgrade to a B-Class model (which your actually never wanted to drive).

    More realistic comparison would be, if TH (and anybody else too) wouldn´t offer any battery replacement for their Quarz watches. You may be lucky having it for 5 years, until it looses it´s very own usage for ever.

    Actually no matter if it lasts 500 or 1800 charges - a watch without capability of battery repalcement?
    I still love it, but it´s unrequited love...
     
  7. 0173

    0173 Sep 8, 2020

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    46 connected can be unscrewd from the back but it´s not waterproof (no-go for me)
    I may be wrong, but 45 & 41 connected modular seem to be build up from the top with the display glued in as last process. Thermal disassambly of the display may be possible, but they still are quite expensive on the after market to have it a try... IT`S ONLY A GUESS!
     
    Snowy likes this.
  8. Ninja1400

    Ninja1400 Sep 9, 2020

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    You are complaining for no reason.
    According to the Technical Service of Tag Heuer in my country, it's possible to replace the battery of the Connected 2020.
     
    Edited Sep 9, 2020
    Anthony.R likes this.