Yes, doesn’t sound like a fair outcome. Sorry to hear it
I agree 100%.
You brought the watch to them as a trusted AD to return to TAG Heuer. They lost it. You didn't buy it from them in the first place so a store credit is not a suitable method of compensation. A full refund including the costs of FX, shipping, etc is all I would be accepting.
Let them have it with both barrels.
@abrod520 I'm happy to try and help if you would like with TAG Heuer USA. I have no idea if that will get a better outcome, but if you want an extra push let me know.
I've already spoken to TAG, who effectively washed their hands of it as the package was marked as delivered back to the Tourneau, which is when it was "lost". But I do appreciate the help if you think you may have more pull with them
It's absolutely true but it's such a hassle to do, and I'll bet Tourneau's terms of service have some clause protecting them from suit anyway
Have you also looked into whether your insurance covers the loss? And have you considered involving the police since this is likely to be a theft? Even if it's unlikely to get a result, it might make Tourneau think twice about compensating you properly if they know they have a police investigation pending.
It wasn't yet insured, and because I sent it through Tourneau, I didn't insure the package myself. As for involving the police, unfortunately theft is a major pastime here in San Francisco and the police can't be bothered with such things. At this point I'm content with waiting until something Tourneau stocks does appeal to me, and then never doing business with them again
Sounds like a great place
I hate it. Did I mention it's the most expensive place to live in the US?
I think I saw a video named something like "why San fransisco is a shithole" but I thought they were exaggerating
Is Tourneau a big place? Would they immediately know who you are if you walked in? The voucher is only valid in one store? I would maybe try to negotiate down on a watch I wanted and only then pull out the voucher.
They are not exaggerating. It feels like I'm back in 1989 instead of 2019.
Yeah, that's about my idea. We'll see how it goes
Do you live in the city?
I live in Oakland, but work in SF
Most likely it would limit their costs to the original list price, not the flippers price, at any rate.
Still though, market value is market value. What if I didn't know any better and brought a vintage Heuer to them for service, say my 2447N Carrera. If they "lost" that, would I only be offered $95?
If they had lost that one, you'd be out for blood!
Did you not have insured personally and could claim over that? Or get the insurance co to jump in on your behalf? Or try “Scottish negotiating”, pan the shop windows in till they give you a cheque of the correct value.
Bumping this thread Almost a year ago from the last post! I was quite envious of sir @Hubert ’s Viceroy Autavia post and wondered if we ever answered the question how many of these really came out in the US market? It was initially an LE of 150 pcs but became a Special Edition of how many pcs It seems not easy to find one either..
I appreciate all your response as always! Any others who plunged into getting the Viceroy Autavia Calibre Heuer 02 other than sir @Huber ?
Just following up on this- no idea! As soon as it becomes a "special edition", it's impossible to say if they made 151 or 1051.
If I had to guess I would say less than 500.
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