Hi all, Just saying hello as a new owner and very pleased to have found this forum. Already picking up lots of great info and understanding the capabilities of my new watch. But major disappointment when it arrived on Friday and I tried it on. As mentioned elsewhere, the strap is ridiculously short. I don't have massive wrists (20cm circumference) and the strap is barely long enough. Tight fit on the 1st hole . Over the weekend I contacted Tag directly in UK and also the retailer CW Sellors. Sellors got straight back to me today and said they would sort it out, so full credit to their customer service. But they have asked me not to use the existing strap as they will need it back unused. Fair enough so long as it doesn't take too long. Meantime I can at least get to know the watch. Right now it is downloading an update, although this seems to be taking some time. Tag also responded today saying they had passed my complaint to their Connected specialist. Still waiting to hear from him. I am sure I will have many more questions as I get to know the watch and hopefully I can provide answers as I become more knowledgeable.