1. grenert

    grenert Dec 9, 2016

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    Hello, new poster here.
    A TH Formula 1 (stainless steel) was my very first "real" watch, purchased in Switzerland (!) when I was a college student in 1991 doing a Eurail pass tour over the summer. I have since owned fancier watches, but I always liked the look and reasonable size of the F1. So, after sitting around for years in a box, I recently sent it to TAG for service. They replaced essentially everything except the case and bracelet. It cost me $337, which is probably more than the watch is worth, but on the other hand, it basically looks like a brand new watch, and I would happily pay that much to get a new watch like this.
    If it ran well, I'd be perfectly happy. However, the movement (which was replaced as part of the complete overhaul) is running very fast, 3 seconds per day. This seemed well beyond what I would expect for a modern quartz movement, and defeats what I see as the main advantage of a quartz watch: You can put one on at any time and expect the watch to be running and accurate. Furthermore, the movement (ETA 955.412 according to my invoice) is specified to have a max inaccuracy of only 0.5 seconds per day. So, I contacted TAG and they arranged to have the watch returned to them to be looked at again. I included a note describing the problem as well. They ended up sending it back, telling me that it was running well and keeping time.
    What do you think? Is 3 seconds/day fast acceptable for a quartz watch? I was so happy with the cosmetics of the repaired watch, but now I'm very disappointed with the performance. Thanks for any suggestions.
     
  2. WernerBoeinck

    WernerBoeinck Dec 10, 2016

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    Hello grenert,
    I would also be disappointed by a quartz movement like your's. I own a TH Aquaracer Quarz for around ten years (WAB1110). It is sometimes adjusted according to a radio controlled clock. This is the case when I change the date every two months. There never was a difference larger than two seconds. I think a TH
    Quartz should run more precisely than your's.
     
  3. -John-

    -John- Dec 11, 2016

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    Personally, I would not accept an accuracy in the region of +3s/d for a quartz watch. The FAQ: What is an automatic movement on Tag Heuer's website states that the average tolerance for a quartz movement is -1 to +11 second per month, so a daily rate of +3s equates to approximately +90s per month which is well outside of their stated tolerances.

    When the watch was returned to you after being looked at again were you given any actual numbers on the measured accuracy or was it simply stated to be "running well and keeping time"? If the later, I would go back to them and ask for the actual accuracy measured. I'd also point them to their own statements of accuracy on their website and ask them to justify the disparity between the stated accuracy and the performance of your watch.


     
  4. automobilia42

    automobilia42 Dec 11, 2016

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    Hmmm, that's too fast, maybe a new module would do the trick to get it back at original spec's.
     
  5. huecobros

    huecobros Dec 14, 2016

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    Since it's still under warranty i suggest you take it back, explain the problem and have a new movement installed.


    BTW show us some pictures of the watch! i love F1's
     
  6. akong71

    akong71 Dec 14, 2016

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    +3 spd is far too fast for a quartz TAG. To give you some perspective, I've been tracking my two quartz TAGs as follows:

    - Classic 2000, WE 1110, gained 8.2 seconds over 118.3 days, averaging +0.07 spd (+2.1 s per month)
    - F1 Chronograph, CAZ 1110, gained 17 seconds over 110.7 days, averaging +0.15 spd (+4.5 s per month)

    Both of my quartz TAGs are running very well. Maybe not as accurate as a Breitling "super quartz", but 'm very pleased with their performance.
     
  7. grenert

    grenert Dec 15, 2016

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    Thanks everyone for your input! They simply sent it back saying that it was "keeping time" without any actual data. Anyone have any experience bumping a service issue up the ladder at LVMH/TH?
    heucobros, I really like the F1 series, too! A couple of photos are attached. As I said, the cosmetics of the overhaul are great. I love the creamy yellow dial and the GLOW! Thinking about getting one of the older chronographs.
     
    IMG_5150.JPG IMG_5152.JPG
  8. akong71

    akong71 Dec 15, 2016

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    Nice! That's a very nice looking "vintage" F1! Now if you can just get the movement issue resolved...
     
  9. -John-

    -John- Dec 20, 2016

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    I've had some experience in dealing with Tag Heuer customer service and escalating issues, I haven't found them notably different to dealing with any other company.

    I'm guessing the situation at the moment is that customer service are reluctant to action another return as it's been back once already and the service department have retested it and deemed it to be working fine?

    If that is the case, I'm not sure that escalating the issue would yield anything different.

    I would consider going back to customer service and suggesting that if the accuracy is tested and confirmed by a third party (preferably a Tag Heuer dealer if you have one reasonably close to you) then the watch service department should accept the return of the watch and reassess the performance/accuracy and correct the issue or put forward a viable explanation as to why there is such disparity between their test results and your observations.