1. Jcr

    Jcr Jul 4, 2018

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    Hi just wondering if anyone else has charging issues with their connected 45
    When I place the watch onto the charger it sometimes will charge and other time it won’t unless I manouver it left right or up and down
    I’ve cleaned the contact etc but it’s still random apologies if this was posted by others before but I looked and couldn’t find any posts
     
  2. Albert-AMG

    Albert-AMG Jul 4, 2018

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    Hi Jcr!
    I have my CM 45 since 2 month ago, and charging system is perfect. No issues at all. I first connect the magnetic charger to the watch (putting both Tag logos in line), and then I connect the plug to the 220V. It charges always at the first attempt, and it shows the charging face if the watch was switched off.
    Maybe something in your charger is wrong... try to solve it with the watch warranty. At least, the charger is the less expensive part of the CM 45!
     
    Edited Jul 4, 2018
  3. pfrasun

    pfrasun Jul 5, 2018

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    Yes this is an issue.
    For me it is design flow as all dirt collects at pads and over time even if cleaned regularly connection problems will arise.
    Tag claimed to me that if I face issues with charging and if I see used pads and oxidisation I don’t know how to use my watch. ;)
     
  4. Jcr

    Jcr Jul 19, 2018

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    anyone else find issues with connected 45 and charger
    It rarely charges on first contact I have to keep adjusting the watch on the charger to eventually get a clean connection
     
  5. pfrasun

    pfrasun Jul 20, 2018

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    I answered your previous post. Yes it is quite normal.
    Clean contacts on the watch and pogos on the charger.

    Make sure sw is the newest.
     
  6. Jcr

    Jcr Jul 20, 2018

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    Thanks
     
  7. helent

    helent Jul 29, 2018

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    i have been having this trouble. Sometimes it charges and sometimes it doesn't. Tried to charge it this morning - have cleaned contacts and still no luck
     
  8. helent

    helent Jul 29, 2018

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    I've just posted on Jcr's post on 19th that I was having charging issues and then read Albert-AMGs post above, so connected puck first then turned on and it worked! So does this mean its important to connect first then turn on?
    Or was it just luck?
     
  9. DestructoDad

    DestructoDad Jul 29, 2018

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    My charger is always plugged in and powered on
     
  10. Albert-AMG

    Albert-AMG Jul 30, 2018

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    Hi! I do this way as indicated in the Owner’s Manual (chapter C1), and after nearly three months using the TH CM 45 every thay, the charger is working 100% of the times at first attempt.
     
  11. vicsalt

    vicsalt Aug 26, 2018

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    shit system as simple as that, i have no issues like this with any other smart watch at a quarter of the price
     
  12. TGHC45

    TGHC45 Aug 26, 2018

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    Can you take a picture of the charger?
     
  13. helent

    helent Aug 26, 2018

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    I ended up going back to the Tag shop where I bought it and they gave me a new charger - had no issues since but I agree it’s not a great design
     
  14. Cecil

    Cecil Nov 1, 2018

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    Any hints on cleaning( and prevention afterwards) the metal contacts on both watch and charger? Sweating cat I am it start having issue on charging .......... Alcohol? Wd40? Any help and Experience are more than welcome .THanks in advance
     
  15. EvoMike

    EvoMike Nov 2, 2018

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    I have always used Alcohol and cotton buds to clean electrical contacts.
     
  16. Glyn t

    Glyn t Nov 21, 2018

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    7CCCA7B5-C3F4-4E84-94EB-77602313147D.jpeg 7CCCA7B5-C3F4-4E84-94EB-77602313147D.jpeg Hey. I’ve had a problem 3 days ago, watch is 5 months old, I noticed the battery was getting warm whilst charging. 2 hours later I’m presented with this and a dead watch. Plugged directly into a USB port into the wall socket (no plug) original wire as well. Sent it back and told to expect it back in Feb 19!!!
     
  17. Iñaki

    Iñaki Nov 21, 2018

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    Mine (45) since a few days, also while the watch is charging is warm ( with the same charger since April 2017)
    There was a updated or chages in software recently?
     
  18. Glyn t

    Glyn t Nov 21, 2018

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    Mine was updated as needed. So I sure why and the Tag shop said they had not seen it before