1. watchlabs1

    watchlabs1 Dec 19, 2019

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    Hey all, new guy here.
    I have a 6 months old Fragment. It kept perfect time for 6 month and died.
    I wound it, it’s keeps time for 5 to 15 minutes, then stopped.

    is there a watchmaker in The Bay Area that services Caliber 02? I don’t want to send it to Tag and wait 3 months to get it back.

    Thanks all.
    Alex
     
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  2. Jim Dollares

    Jim Dollares Dec 19, 2019

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    Dont you need to take it to Tag to use the warranty? Or am I misunderstanding that you want to take it to a watchmaker and have him service it without Tag being involved?
     
  3. watchlabs1

    watchlabs1 Dec 19, 2019

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    I don’t want to involve Tag at all. I’m willing to pay out of pocket for the repair. I’m not willing to wait 2-3 months to go thru Tag’s warranty channels.

    does Tag supply parts to indie watchmakers for the Heuer 02 Caliber? Anyone recommend a Tag specialist in the Bay Area? Yelp and Google search came up a handful of Rolex and Omega watchmakers.
     
  4. Calibre11

    Calibre11 Editor of Calibre11.com Staff Member Dec 19, 2019

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    That's frustrating. Maybe one of our US readers can help out with a recommendation.

    I do expect parts to be a problem. I'm not sure if TAG Heuer supplies the indies or not, but they may not for the in-house watches. Be aware that it may also void your warranty, but sounds like that is not a major concern.
     
  5. Hubert

    Hubert Dec 19, 2019

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    Keep in mind that if your local watchmaker can't repair it, TAG Heuer may void your warranty. I wouldn't take the risk.
     
  6. Hubert

    Hubert Dec 19, 2019

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    Ha, ha. We replied with the same note at the same time. :)
     
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  7. Lugduno

    Lugduno Dec 19, 2019

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    With the Calibre 02 movement I wouldn't trust anyone but a TH service centre. It's still a pretty new movement and I even if a local watchmaker might be able to fix it s/he is definitely not certified to do it so it would void the warranty.

    I believe most brands have a designated set of watchmakers to take care of guarantee repairs in order to get the waiting time down. At least I know that Omega usually are quite quick with warranty repairs and in my experience TH are good as well when it comes to warranty issues.
     
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  8. abrod520

    abrod520 Dec 21, 2019

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    No - half the point of the in-house movement is that you have to send it to them, or at least to an authorized service center. But the authorized service centers send the 02s to TAG.

    MAJOR tip: Send it to TAG yourself with your own insurance, or it might be "misplaced" by the retailer during the process.
     
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  9. imagwai

    imagwai Dec 21, 2019

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    You speak from bitter experience! :(
     
  10. HeuerLondon88

    HeuerLondon88 Dec 21, 2019

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    If it’s under purchase warranty then it’ll come back a lot quicker than 2-3 months.
     
  11. watchlabs1

    watchlabs1 Dec 21, 2019

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    Thanks guys and gals.
    It’s pretty unanimous. This puppy will go back to the mill where she came from.
    I appreciate your feedback.
     
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  12. Hubert

    Hubert Dec 22, 2019

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    Let us know how it goes. Hopefully you won't have to wait as long as you originally anticipated.
     
  13. abrod520

    abrod520 Dec 22, 2019

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    This is also true, it should be about a month or so. Maybe 6 weeks.

    Go to TAG's website and look under the service section for instructions on how to ship it to them yourself. Do not drop it off at Tourneau or Macy's. And see if you can insure it properly - regular shipping companies won't insure watches. TAG customer service may have suggestions, since I can only offer ParcelPro but word is they aren't signing up individuals anymore.