Carrera Connected Calibre 5 Exchange Watch

  1. wenklaw

    wenklaw Jun 27, 2018

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    I too found sourcing a different strap for my connected 46 a complete nightmare so much so I actually gave up, however time will tell on the availability of replacement straps for the special edition 46. My take is the first gen connected always had a very limited life span, how many people will actually keep it after 2 years, not many imo. Most will Have been returned for an exchange. Meaning TAG really had no reason to make or stock loads of spare straps as the demand would never be there. Although it seems they underestimated demand certainly early on for different coloured straps etc. The special edition is a long term watch so hopefully they will see the need to stock spare straps.
    Just my take on it
     
  2. Hubert

    Hubert Jun 28, 2018

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    Last week a TAG Heuer Boutique in the US informed me about the following:
    "We just heard from corporate that they will no longer offer the trade in options, except for option 1."
    trade options.png
     
  3. wenklaw

    wenklaw Jun 28, 2018

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    Seems unlikely IMO
    I suppose the only way Tag will continue with the connected/smartwatch range is if the connected 45 2nd gen has sold well enough, any figures anyone? I wouldn't be surprised if the gen 1 connected 46 out sold it pro rata ( i am probably wrong!) as it was the first of its kind, a premium smart watch that looks like a watch, certainly demand for the gen 1 was high as when they got released in the UK it was difficult to get hold of one, unlike the 45 which is in stock everywhere which I add I am not degrading it by saying this.
    The fanfare dies down and sales do the same, maybe. I think £1100 for a smart watch is a fair bit of money for a limited life span piece of tech rather than a proper watch, that's just me though.
     
  4. kwilcox

    kwilcox Jul 4, 2018

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    Jean-Claude Biver called the entire connected effort a "niche product" during Baselworld, but said it was important to Tag's brand recognition by a younger generation of potential watch buyers. So the connected project is essentially a marketing tool for Tag. They may be missing a larger opportunity here however. I personally think that "Tag Heuer Connected" has real potential if Tag diversifies the number of available mechanical modules to form a comprehensive product offering of easily interchangeable modules and straps. I'd love to see an AquaRacer module for my 41 for example. I'd upgrade to a newer smart module too.
     
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  5. wenklaw

    wenklaw Jul 6, 2018

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    An update for those who care. Finally after 6 weeks I picked up my Special Edition 46mm yesterday, I have to say I really like it. Personally I am glad I decided on it rather than the Modular 45mm as I always thought it looked and felt a little chunky for me. The Special Edition 46mm is very similar to the original connected 46mm in design, a little thinner I reckon. The only thing that I don't like is the winder (is that what its called?) as it is a little cheap looking, its not bad but its not like the original 46mm one, its more plastic feeling.

    All in all chuffed with it.
     
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  6. Hubert

    Hubert Jul 6, 2018

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    Congrats. Care to share any pics? :)
     
  7. dtf

    dtf Jul 7, 2018

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    It's interesting that people have only got three months to exchange, is this to manage stock?
     
  8. Crizal

    Crizal Jul 10, 2018

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    Hello there! I am from Germany and currently going through the exchange program with my authorized seller. We also have in the meantime only the 46 and 45 modular watches. I was leaning towards the 46. The only thing bugging me was the caseback. After finding this post I was relieved, and some of the sellers on Chrone24 or Ebay also confirmed that it is from metal, however the reply from Tag Heuer Germany was clear, that it is indeed a plastic back. How is this possible? Before I ask my retailer again for the confirmation, I wanted to write here, since all you guys are saying that it is black coated titanium. :/

    On the other hand, I wanted to add a comment regarding the rubber band. It might be right, that it is very specific, but the the original Connected had indeed standard spring bars, so it is possible to use other bands such as nato straps or leather ones. I was also able to change the black one with the orange one at home before on my original Connected. Am I mistaken? From the mechanical photos I also can see that the band is deployed using spring bars. I don't know how it is with the modular one.

    In the end, yes, the ceramic bezel on the Modular indeed seems better than the titanium bezel on 46, which should be alos titanium, right? But other that that everything seems to be a no go for me. Thicker, heavier, though it is 45mm it seems almost as the same size. And even if the so called special edition should't be that special regarding future price, I am not interested in it as an investment. I am going to wear it. :)

    Anyhow, funny that there is almost no confirmed information from Tag Heuer. It is not a very good customer relations.

    So would be glad to hear from you guys again. Thanks a lot!
     
  9. Remo

    Remo Jul 11, 2018

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    When I asked the Customer Service they sent me a PDF with all the Data. There it says:
    'Plain black titanium carbide coated titanium grade 2 caseback'
    I would advice you, to ask the customer Service again, to confirm the mistake.
     
  10. wenklaw

    wenklaw Jul 17, 2018

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    The back of the Special Edition 46mm appears to be the same material as the bezel, it could be mistaken as plastic but if you run your nail across the back casing it clearly isn't plastic.

    Is the bezel, strap and casing all titanium?
     
  11. Crizal

    Crizal Aug 15, 2018

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    Hi there, again!

    So, I also got my Special Edition Carrera from the exchange program, and so far, I am loving it. This is going to be a great every day watch. Also my concessionaire in Germany was very helpful, even if there is lack of information from Tag Heuer's side regarding this program.

    Anyhow, it was definitely the right choice for me. Especially the sharp edges and flat design of the watch were what spoke against the other modular version. It is a bit thinner but also steadier than the Connected, even thought it weighs less (or at least feels so).

    The casing and the bezel are titanium as it is with Connected. The case back is also titanium (I guess PVD?) like the bezel. Still, I would have gone for the ceramic bezel, but I do have other watches with this kind of cases or bezels, so it's OK for my collection, and like I said, the modular one is not for me.

    The strap is the black rubber one, that we know from the Connected. However, there is distinction, and it does not have this funny bump on the one side like with Connected. It is rather symmetric. I still wonder, if my orange rubber band from Connected would fit, but I doubt it. As soon as I try it, I would let you know. But other standard straps like NATO or leather, which would work with spring bars, should not be a problem.

    Whether the dial is brushed or not, I cannot tell it. Yesterday under direct sunlight, it surely looked like brushed (as the brushes were coming from the center towards the sides), but now in the office it seems that they are gone. So maybe, it is indeed an optical illusion.

    So, last but least, there is a photo for the interested people. I hope, you would enjoy your Special Edition (or the Modular one)!

    th.jpeg
     
  12. deano5384

    deano5384 Aug 21, 2018

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    Does the exchange program run in the UK? What are the details, I have a modular 41 and like the carrera mechanical face.

    Cheers
     
  13. wernerga3

    wernerga3 Aug 21, 2018

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    Sent back my connected 46mm green band for the special edition 46mm. Quite a cumbersome uninformed process. And still waiting as the mechanical watch is back-ordered. Excited though.
     
  14. Hubert

    Hubert Aug 21, 2018

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    Make sure to post pictures once you get it.
     
  15. wernerga3

    wernerga3 Aug 21, 2018

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    Will do- Here is some info about the US exchange for those who are in the dark:

    I reached out via the tag connected support site. Since you can do a boutique exchange or online exchange, I figured the online experience would be easier- boy was I wrong.

    The beginning was smooth- I was given an online support ticket number and was told to fill it out that i was sending in my connected watch for the upgrade program. At this point, he also shared with me the PDF with the trade in options (I had seen this a year earlier when i initially inquired about the program from tag). Like posted above, there are no longer multiple options- I was informed that the only option was the 46mm mechanical calibre 5 special edition. At first I thought it might have had to do with the fact that i bought the first gen so i was only eligible for the 46mm, but now it seems that they are no longer offering the other options for whatever reason.

    When I told him that I obviously wanted the only choice (haha), he sent me two documents to include with the return. One document was a summary of the "repair order" (which was technically an exchange order but it was sent to their repair facility), and the other document was a sheet that I filled out stating my trade choice and some current watch info. These two documents were to be included with the watch, and the warranty card and/or receipt. I was not sure of their policy on receipt versus warranty card- but luckily I had both. It seemed as though the warranty card was what they were most focused on so that is important. I was told I did not need to send in the charger or cleaning cloth, only the watch and with above documents.

    I was given a fed ex tracking label, (which they paid for), I boxed it up and sent it out. Two days later, the tracking number said that it had arrived at the NJ repair facility. This facility is not Tag Heuer exclusive, it is their US repair site that shares with multiple brands. Que the beginning of the confusion. After a few days, I decided to call and check in with the "exchange" people since I had not heard anything and clearly the watch had been delivered.

    I called the number on the support ticket that they gave me. I got a staffer in the NJ repair facility who was not really sure what I was talking about when i asked whether or not they got the watch. She said that it took a while to process repair orders and that they would get to it. Meanwhile she could not confirm whether or not they actually had received my $1,500 watch even though it had said it was delivered. I was a bit weary at this point as I also had no idea about the next steps. How would I pay? When would I pay? Is this facility separate from the original support guy I worked with?

    Okay- so I decided to reach out to Tag Heuer International at this point. I e-mailed them and said- hey what's the deal? I'm a trusting guy, but come on this process is pretty cumbersome. A day later, the original support guy I worked with who setup the return (and briskly closed my ticket) sent me an email asking for payment information in order to place the order. Meanwhile it had been two weeks since the watch had arrived at the facility so what the hell was taking them so long to at least place an order?

    I was hesitant to send credit card info over an e-mail, but of course when I tried to call I got the same woman from the first time who was unhelpful and had no idea what the payment was for. So I sent it (a card that i can afford to cancel if it gets compromised) over email and was charged the $1,500. I did not have to pay tax for whatever reason which is nice because I did pay almost $200 tax on the connected.

    At this point, it appears that the watch is ordered (i have an order number separate from the support number) and on back order for 4-6 weeks. I just have to wait I guess until they make more of them. I reached out one final time asking the original support guy when i would hear more. He said "I think they will send you an automated e-mail when it ships." Better than nothing I guess. But damn not professional or properly planned out by any means.
     
  16. Hubert

    Hubert Aug 21, 2018

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    @wernerga3 is this the facility that you sent it to?
    TAG Heuer USA - Customer Service Center
    966 South Springfield Avenue
    NJ 07081 Springfield
    United States


    If it is, then that is the office for all LVMH Watch & Jewelry in the US, which TAG Heuer is part of.

    I haven't gone through this particular process myself, but it certainly sounds it could use some improvements.
     
  17. wernerga3

    wernerga3 Aug 21, 2018

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    Yes this is the facility. Okay thank you for the information. Like I said, it has been very fly by night with little information or care. I am just happy that I am eligible at this point and that my order is placed. I have been looking forward to this special edition for some time. I always loved my 46mm green (was pretty hard to find two years ago), but I never used the smart watch capabilities. I set it up with my android phone, then deleted all the apps on the phone and just used the watch idle as a watch face. For two years every day. The watch held up so well to everyday use and the battery life lasted all day every day for two years. It did diminish but not that much. In two years, I only met one person who knew what it was/cared about it. But I always liked it.
     
  18. wernerga3

    wernerga3 Aug 23, 2018

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    It is hard to find the bands, but there are a ton of them on ebay right now for the 46mm in all colors, albeit expensive.
     
  19. giantrust

    giantrust Aug 27, 2018

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  20. giantrust

    giantrust Aug 27, 2018

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    After talking to the store I bought my Connected 46mm from originally plus a couple of other local watch stores about the 46mm exchange deal, I have had to come to the conclusion that Tag Heuer just are not taking this seriously.
    My first port of call, the store i purchased my connected from, at first denied any knowledge of a special edition exchange deal.
    After a couple of phone calls, I was informed that all exchanges needed to be done through Tag themselves, contrary to what Tag had told me via email a month before.
    Suffice to say the other local Tag stockist I approached had no idea what I was talking about but did offer to part exchange it towards a new watch !
    Not wanting to share wernerga3 experiences I think I might have to have a day out to my nearest boutique.
    I just wish Tag had made the exchange process a little easier to navigate.