1. chester1010

    chester1010 Apr 13, 2018

    Posts
    49
    Likes
    13
    I've noticed I can't get the clasp to shut properly on both sides on my AR with rubber clasp and deployant FC 5040. It's usually one side that bites when you press it down while the other side remains loose. You can tell because the pusher on one side has not tension and when you move it around the side that hasn't locked lifts up and down. The lock on the side that bites seems secure enough, I've been wearing it a couple of days and it hasn't come off but obviously I would prefer having both sides actually lock as they are designed to.

    It's really annoying because when it gets like this I can't just press down on the side that hasn't locked and push it into place. I need to remove the whole thing and try a few times until it locks on both sides which is maddening. Even putting a finger under the strap and pressing with the finger and thumb to force the clasp to lock doesn't work.

    I'd appreciate any help on this. I don't know if it's a common issue or a problem with my clasp. It seems aligned ok and it's easier to close it when it's not on my wrist but it's still not a very smooth action and still sometimes requires more than one try to close properly
     
  2. chester1010

    chester1010 Apr 15, 2018

    Posts
    49
    Likes
    13
    Anyone? I've the deployant on the strap so it's not angled and the mechanism is as aligned as I can see. It doesn't seem to have helped much, I still need to fiddle around with it everytime I put the watch on. It's really frustrating especially now it's summer I like to release the clasp every now and then when it's on my wrist to air it out a bit.
     
  3. OttoWilliam

    OttoWilliam Apr 15, 2018

    Posts
    2,019
    Likes
    1,481
    I think best to take to service center soon.

    At least that's what i would do if something happen to my clasp (touchwood !)
     
  4. chester1010

    chester1010 Apr 15, 2018

    Posts
    49
    Likes
    13
    I don't know if the clasp is covered by the warranty. They'll probably just tell me to get a new one which I won't do unless they can tell me what's causing this one not to close properly.
     
  5. OttoWilliam

    OttoWilliam Apr 15, 2018

    Posts
    2,019
    Likes
    1,481
    It might be covered by the warranty. Worth asking.
     
  6. chester1010

    chester1010 Apr 15, 2018

    Posts
    49
    Likes
    13
    It does say on the website that straps are not covered, but there is nothing about the clasp. Hopefully they decide to fix it.
     
  7. Good Times

    Good Times Apr 16, 2018

    Posts
    162
    Likes
    124
    The clasp on my new Monaco is fairly rough I have to admit, compared to my Modular 45 which is svelte. I have to put a finger behind it and the forcefully push and wiggle to get it to bite. Doesn't feel right, but maybe that's what they're like?
     
  8. OttoWilliam

    OttoWilliam Apr 16, 2018

    Posts
    2,019
    Likes
    1,481
    You win the number 20.000th comment !
     
  9. chester1010

    chester1010 Apr 18, 2018

    Posts
    49
    Likes
    13
    Mine doesn't even bite when I do that. If it hasn't engaged on my first attempt, I need to undo it and try again hoping I get lucky. Usually it takes one or two tries, sometimes more.

    I had thought maybe they put a cheaper clasp on the Aquaracer, but it looks like the same clasp except on the Monaco it's a high polish finish and different logos.
     
  10. Good Times

    Good Times Apr 18, 2018

    Posts
    162
    Likes
    124
    I'm having more luck after a week of wear. It seems to be technique that gets it, still feels not right. But if I put pressure on it not quite on the centre, just offset to one side, and my finger behind the clasp, then wriggle it as I apply pressure, it just snaps it. You don't get a clunk feel to it, but when you try to open it you find it's locked.
     
  11. Gambba

    Gambba Apr 18, 2018

    Posts
    551
    Likes
    614
    Take the clasp off the strap completely and see if it clips together properly. If it does then it proves there is nothing wrong with the clasp.

    Dependent on the material and construction of the strap it can take some time for the clasp to bed in, and then it will work like s charm.

    So if the clasp closes off the strap, then simply allow it all time to bed/wear in would be my suggestion.
     
  12. chester1010

    chester1010 Apr 19, 2018

    Posts
    49
    Likes
    13
    Well I've only been using mine two weeks but the watch is a year old. I have noticed that when I pull the clasp away from my wrist before pressing it down, it increases the chances of it locking properly on both sides. Still not 100% success rate and I have to press quite hard. It shouldn't be this much effort. As with yours, special technique should not be required in fastening the clasp.

    I've also noticed sometimes, even when I pull the clasp up it's "locked" and one side lifts higher than the other, indicating it has not properly engaged on that side, and I release the opposite side, the side that appears not to have locked doesn't doesn't release unless I press the pusher. So maybe that means it has locked despite one side appearing to be lose. Sorry if that doesn't make sense...
    Basically sometimes one side looks and feels loose but when I unclasp the opposite side, the side that appears to be lose is actually secure. I don't know why sometimes it appears lose when I lift it and other times there is no give at all.

    I'm still getting a lot of instances when pressing one pusher will release the whole clasp. I accidentally pressed it when putting on my backpack yesterday and the watch came lose on my hand. It's scary to think that could happen when I'm swimming in the ocean.

    @Gambba - I took the clasp off the other day, it mostly shuts properly but it's not smooth. The previous owner had much smaller wrists than myself so I don't know if that has anything to do with why it's not shutting too well for me. I'm going to give this another week to see what happens.